We went down for the CRBR. The management and staff have been changed, retrained with a focus of complete customer service and service skills. Highlights. Which languages are spoken by the staff at The Retreat on Charleston Peak? Priceline™ Guest Score [7.1 Good] 【 The Resort on Mount Charleston Reviews 】 Read reviews by verified guests of The Resort on Mount Charleston in Nevada. Please see our partners for more details. It seemed dirty and dated. 2 out of 5. by A verified traveler Posted Jan 5, 2021 . We were afraid we were going to bump our heads in the night. The manager's response was a form letter, and one that is the stock answer given to address any complaint from no crib in a room to poor service. Book The Retreat on Charleston Peak, Mount Charleston on Tripadvisor: See 422 traveller reviews, 228 candid photos, and great deals for The Retreat on Charleston Peak, ranked #1 of 1 hotel in Mount Charleston and rated 3 of 5 at Tripadvisor. The buffet was absolutely not edible and we never received most of the drinks or appetizers ordered. The venue dates back to 1983. From the 30 minute wait in line for check in (after the 4pm check in time) just to dismissively be told our room was not ready, to the filthy rooms with sheets on the floor, wires hanging from fixtures, broken heater units, dirt dust and bugs within the rooms, to the THREE HOUR wait for all of our parties food to arrive to our tables at the restaurant. The Retreat on Charleston Peak Reviews 3.5 out of 5.0. The Retreat on Charleston Peak, Mount Charleston: See 422 traveller reviews, 227 photos, and cheap rates for The Retreat on Charleston Peak, ranked #1 of 1 hotel in Mount Charleston … Marc Nelson General Manager, My Fiancée and I took them up on their overnight special - Room and BBQ Buffet Lunch for 2 - for $90 on Labor Day Weekend 09/02/12. $99. Are pets allowed at The Retreat on Charleston Peak? Dear LindaLou9650, I have read your comments regarding your fiancé’s stay and your remarks regarding others. The Resort on Mount Charleston: Stay over at the Resort @ Mt Charleston - See 415 traveller reviews, 227 candid photos, and great deals for The Resort on Mount Charleston at Tripadvisor. I am not aware of the issues that you had with your stay here, but if you would like to speak to me about them, please call me at 702-872-5500. Yes, free parking is available to guests. The best destination in Southern Nevada to meet with friends and family for an elevated dining experience. A romantic spot, Dear Fagelman, Glad you were able to get away from the hot temps of the city. Now $115 (Was $̶1̶8̶9̶) on Tripadvisor: The Retreat on Charleston Peak, Mount Charleston. Fairly expensive to dine or purchase food items for your hike. 422 Bewertungen, 227 authentische Reisefotos und günstige Angebote für Hotel Retreat on Charleston Peak. A member of our group cleaned it up. Dinner and breakfast were mediocre at best! Whether you’re stopping by for a beer and a burger after a hike, or dinner and a Mt. The resort is approximately half way up Mt. Live Weather Cam. This page has the guest reviews for The Resort on Mount Charleston. Perfect location, Beds, pillows, bathroom! The Retreat on Charleston Peak: Close to Las Vegas, But a World Away the resort on mount charleston hotel mount charleston, hotel on mount charleston, resort on mount charleston. Please accept my most sincere apology for your stay with us last year. If given the chance for any guest’s stay, once they report a problem, we address it immediately. Again, I am very sorry. There are instances in the reviews that you have read where this is the case. Yes, pets are typically allowed, but it's always best to call ahead to confirm. Charleston Coffee on a snowy day, choose from our wide variety of delicious plates. I was told this was their policy, to charge your card when the reservation is made. Check out is 12 Noon. Charleston (perfect location). Choose from any one of our three venues for your next corporate outing, wedding, or other celebration. The Retreat on Charleston Peak: Close to Las Vegas, But a World Away The attention to other details is sorely lacking. I am sure that things would have been handled in a much more professional manner then was. Ratings: Staff [8.5] - Cleanliness [7.3] - … Does The Retreat on Charleston Peak offer any business services? i4vegas.com has 50 reviews with an average overall rating of . When we left the door open on the balcony the room filled with flies. My white socks were gray on the bottom. Book Your Event. I really enjoyed my stay. Own or manage this property? No microwave/fridge, but there was a coffee maker. Ours was extremely derelict and in great need of renovation. Die Preise wurden am 16.11.2020 bei einem Ankunftsdatum am 29.11.2020 errechnet. There was also a $75 hold on my VISA when we arrived, for incidentals. 24,145 were here. Loved this property!!! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Is parking available at The Retreat on Charleston Peak? property in need of major renovation . Thanks Again, Marc Nelson General Manager. Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay. The Retreat on Charleston Peak Reviews page on i4vegas.com, The Resort on Mount Charleston is located in Outer Areas West, Las Vegas and is a 3.5 star rated hotel. Specialties: Set against Mt. I take very seriously all of the comments, both bad and good. Ceiling tiles missing in the first floor corridor, the entry mats were dirty and. Now $96 (Was $̶1̶3̶4̶) on Tripadvisor: The Retreat on Charleston Peak, Mount Charleston. Our change in staff reflects our commitment to caring for you our customer/guests. See 422 traveler reviews, 227 candid photos, and great deals for The Retreat on Charleston Peak, ranked #1 of 1 hotel in Mount Charleston and rated 3 of 5 at Tripadvisor. The Resort on Mount Charleston. Traditional style for National Parks, abundant use of wood & stone, many fireplaces throughout property - 35 miles from Las Vegas. The temperature was in the 40's. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We are even happier that the two of you had such a great romantic getaway up here at The Resort on Mount Charleston. Does The Retreat on Charleston Peak have any great views? Overall, the staff was friendly and quite pleasant. Stunning mountain views; 30 minutes outside of the city; Average temp. Third floor rooms have a balcony but there is no elevator in this hotel. Let us host your upcoming event! It seemed as though the entire hotel guest rooms were jammed onto the first floor even though we are currently at a 25% capacity mandate. The food and service was decent but limited in choices. Restaurant didn't have too many selections which is understandable due to current COVID-19 situation, but the Chicken with creamy rice for dinner and Monte Cresto for breakfast were very good. Thank you again for your feedback. the resort on mount charleston hotel mount charleston, hotel on mount charleston, resort on mount charleston, 2275 Kyle Canyon Rd, Mount Charleston, NV 89124. What food & drink options are available at The Retreat on Charleston Peak? Beautiful scenery of the mountains from our 3rd floor balcony and the resort had a mountain resort feeling. I must have killed 20 flies! Hotel Reviews The Resort on Mount Charleston Las Vegas (NV) United States - Useful reviews of this 3 star hotel. No Longer Available. There are more places to choose from in the Mount Charleston area. Welcome to the Retreat on Charleston Peak. The venue opened its doors in 1983 and was remodeled in 2005. Our guests praise the restaurant and the helpful staff in our reviews. The room itself had very low ceilings. See Full Menu . Thank goodness! Resort on Mount Charleston Sold for $4.8 million (Madelyn Reese/Las Vegas Review-Journal) By Eli Segall / Las Vegas Review-Journal June 28, 2018 - 10:02 pm We will never return while this hotel is under this management. They are undeserving and have ruined this once wonderful retreat. Our lamp didn't work. Select Option. Top room amenities include air conditioning, a flat screen TV, and a fireplace. See similar deals. 3.7 Room cleanliness 3.8 Service & staff 3.5 Room comfort 3.2 Hotel condition Expedia Verified Reviews. Which popular attractions are close to The Retreat on Charleston Peak? Charleston (perfect location). I am very sorry that I was not the General Manager during your first stay here with us. Ratings based on 994 Verified Reviews . What are some of the property amenities at The Retreat on Charleston Peak? Our goal is for customer satisfaction, but if an issue arises and we are not aware, it makes it very difficult to correct. Response from MarcNelson, General Manager at The Retreat on Charleston Peak. We had a balcony room on the third floor. I would rather not hear from the management, than have them think that I am an idiot and actually believe this insincere, and waste of time fluff. Beautiful scenery of the mountains from our 3rd floor balcony and the resort had a mountain resort feeling. Dinner and breakfast were mediocre at best! Next time we will trek a little further up the mountain and stay in the Lodge. The problem I had with the "resort fee " was that there are no facilities (no pool, spa or gym) so they just charge you that because they can. Fairly expensive to dine or purchase food items for your hike. The room was charged to my VISA when I made the reservation, a month prior. 2755 Kyle Canyon Rd., Las Vegas, NV, 89124 1-866-599-6674. The filled in pond area (you need to update the photos on your website) in front had a big pile of dog poo when we checked in, (yes this is a pet friendly hotel) It was still there on the day of the wedding reception despite watching staff put tables in this location for the event. Book The Resort on Mount Charleston, Mount Charleston on Tripadvisor: See 415 traveller reviews, 227 candid photos, and great deals for The Resort on Mount Charleston, ranked #1 of 1 hotel in Mount Charleston and rated 3 of 5 at Tripadvisor. Located in North Las Vegas, The Resort on Mount Charleston is a perfect starting point from which to explore Las Vegas (NV). I am hoping that you will come back and experience fall and winter up here as you will find less bugs during that time of the year up here on Mount Charleston and the change in color during the fall is incredible, and the snow up here during the winter is breathtaking. I couldn’t describe how atrocious this stay was for myself and our family. The trash dumpster is picked up in the rear at 8 am, VERY LOUD! While we had an AWESOME and romantic time, the room was average and somewhat dingy. Yes, guests often enjoy the mountain view available here. Also, the internet is very deceptive when picturing the rooms. Beware of the $35 early check in fee even if you show up at 3pm when check in is at 4pm. Traditional style for National Parks, abundant use of wood & stone, many fireplaces throughout property - 35 miles from Las Vegas. The next morning, the solution was to bring us extra blankets- one was a comforter covered with dog hair so no thank you. I wouldn’t choose to return in its present state. light bulbs were missing. Book The Retreat on Charleston Peak, Mount Charleston on Tripadvisor: See 420 traveler reviews, 227 candid photos, and great deals for The Retreat on Charleston Peak, ranked #1 of 1 hotel in Mount Charleston and rated 3 of 5 at Tripadvisor. The Resort on Mount Charleston im Detail Das in der an Sehenswürdigkeiten reichen, kasinoreichen, nachtaktiven Gegend von Las Vegas (NV) sehr günstig gelegene The Resort on Mount Charleston eignet sich perfekt, um einen anstrengenden Tag in entspannter Atmosphäre ausklingen zu lassen. Which room amenities are available at The Retreat on Charleston Peak? Discover genuine guest reviews for The Retreat on Charleston Peak along with the latest prices and availability – book now. Priceline™ Guest Score [7.1 Good] 【 The Resort on Mount Charleston Reviews 】 Read reviews by verified guests of The Resort on Mount Charleston in Nevada. I understand that you still harbor ill feelings towards our resort due to your first stay with us. Give as a Gift. Booked two nights here as we were attending a wedding. Taxes and fees that are shown are estimates only. They had a. Engineer_Lou, Thank you for your honest feedback regarding your stay here with us at The Resort on Mount Charleston. The room was decent with Apple TV and free Wi-Fi. Book The Resort on Mount Charleston, Mount Charleston on Tripadvisor: See 415 traveler reviews, 227 candid photos, and great deals for The Resort on Mount Charleston, ranked #1 of 1 hotel in Mount Charleston and rated 3 of 5 at Tripadvisor. Marc Nelson General Manager, Great for privacy, but a little average for a Mountain Stay. Only 3rd floor has small balconies. 2275 Kyle Canyon Rd, Mount Charleston, NV 89124, Upon arrival staff was complaining about a guest My room was not ready when I arrived Room smelled like cigarette Very unorganized in their restaurant Rooms do not look like their website pictures Would not stay here again, As locals it was a huge disappointment to see what management has allowed to transpire at this once wonderful hotel. We ate at the resturaunt in the resort and although the staff was wonderful and the prices weren't bad the food was not great. We are glad you joined us for our Labor Day BBQ. $49 for a One-Night Stay and $20 Breakfast Voucher at The Resort on Mount Charleston (Up to $99.90 Value) 4 ratings. Don’t expect to open the window as ours was broken. The Retreat On Charleston Peak - Resort On Mount Charleston is a 3-star venue located in proximity to Fletcher Canyon. This is not the case. Please know that we will be sharing your comments with our entire Food & Beverage staff in an effort to improve our food quality and service. There are many times however, that a guest will not tell us of their experiences and this does not give us the opportunity to correct them. We are an elegant rustic lodge elevated 6,700ft in the Kyle Canyon and located 45 minutes away from the Las Vegas Strip. I will pass on your great comments regarding the service and staff to my entire team up here. The remodeling is not the issue. The setting is stunning and the common areas are decent. Claim your listing for free to respond to reviews, update your profile and much more. Weddings & Events. No elevators. It's rustic and old-school in the way you'd expect an old mountain resort to be. The summer temperatures were 20 degrees cooler than in Las Vegas, which made for a great escape.. This was by far the most disappointing Christmas for our family due to the absolute neglect of this hotel and their staff. Hope it will be upgraded when renovation is completed. I think this hotel could be really cool with it's national park-vibe. Tripadvisor Plus Subscription Terms & Conditions, Hotels near The Retreat on Charleston Peak, Hotels near Mount Charleston Riding Stable, Hotels near Mount Charleston Alpine Resort Golf Club, Hotels near Spring Mountains Visitor Center. This is a gross example of the lack of attention to detail. Ab 97€ (1̶2̶5̶€̶) bei Tripadvisor: Hotel Retreat on Charleston Peak, Mount Charleston. Keep moving if you want even an average room. Yes, guests have access to meeting rooms and a banquet room during their stay. My fiancé wrote a review to address inferior food quality, and service. The showered was orange with mold and sprayed in funky directions. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Some of the more popular amenities offered include an on-site restaurant, a lounge, and free parking. Taxes and fees that are shown are estimates only. more. I am sorry that you think I am giving stock or form answers to guest’s complaints. We were surprised to find the pond out front had been filled in with sand and gravel and not at all what the internet pictured. If the management was trying to correct as they put it, issues that have guest's upset, then I wouldn't be writing, as our complaint's have been sent in by multiple's of other guests. Close to all of the hiking trails. We are hoping to see you back up here soon. The Retreat on Charleston Peak is a work in progress (it's on year two of a three-year renovation plan). Featuring a complete list of amenities, guests will find their stay at the property a comfortable one. Charleston’s peaks and vistas is Canyon Restaurant at The Retreat. more. We enjoyed patio dining with our dog. I am sorry you did not find our resort up to your liking. If you simply look through the reviews you will clearly see what I am talking about.. We paid a premium for the balcony room on the 3rd (top) floor, and and extra 35 dollars for champagne and chocolate covered strawberries. Ratings: Staff [8.5] - Cleanliness [7.3] - … The beautiful floor to ceiling windows were dirty enough to obscure the view. We are very sorry that your experience in our restaurant was less than perfect. See Hotel Details. Tripadvisor Plus Subscription Terms & Conditions, Hotels near The Retreat on Charleston Peak, Hotels near Mount Charleston Riding Stable, Hotels near Mount Charleston Alpine Resort Golf Club, Hotels near Spring Mountains Visitor Center. We saw no elevator, so folks with physical ailments may have trouble getting up the stairs. Wi Fi is offered in the rooms along with a safe deposit box, a cash machine and truck parking, available on site. Leilani F, Thank you for taking the time to review your stay here at The Resort on Mount Charleston. No Longer Available. Stayed 1 night during this labor day weekend. I don’t know who’s room is pictured but it certainly wasn’t ours. At 3 a.m. some type of alarm went off in the bedroom, scaring the living daylights out of both of us, then abruptly turned off. Check-in was at 3:00 pm but, some rooms were not available until after 4:00 pm. Close to all of the hiking trails. Share This Deal . Please see our partners for more details. Stay at this 3.5-star ski hotel in Las Vegas. I would like the opportunity to listen to your concerns. were. 24,588 were here. When booked our room this was made clear and understood...the night before the wedding we had the rehearsal dinner there..my husband triple checked we would have a king suit on the 1st floor...he was told we r good to go...ao we arrive the next day...and guesss what...they gave our room away anddue to the fact there was 2 weddings there that day..theybwere fully booked except for a king auite on 3rd floor...ok now im irate!they said nothing they can do...my siater offerd us her wedding suite on the 1st, Dear lvbethy, Thank you for taking the time to review our resort. Now $109 (Was $̶1̶1̶5̶) on Tripadvisor: The Retreat on Charleston Peak, Mount Charleston. Features include free WiFi, an outdoor pool with a hot tub and sun terrace, and direct harbor access. The Resort On Mount Charleston is situated in mountains, about 2.2 km from Fletcher Canyon and features ironing service, porter service and shopping service. On night one, we had no heat. The place is very rustic. Didn't expect too much by reading other reviews, but it was pleasantly betrayed. Daily housekeeping, fireplace, 24-hour front desk, facilities for disabled guests, car park are on the list of things guests can enjoy. Enjoy free WiFi, free parking, and a restaurant. There are more places to choose from in the Mount Charleston area. They will truly appreciate the recognition. The resort is approximately half way up Mt. Nope..nevwr again....drive a few miles uo and go to canins, Stayed in a king suite fir my sisters wedding..i requested one on the 1st floir due tobthe fact one we had 2 kids w us...theres no elevators...2 i was pregnant and high risk....3 i had a broken foot w a snapped ligament which needed massive surgery but couldnt BC i was pregnant. Claim your listing for free to respond to reviews, update your profile and much more. The staff speaks multiple languages, including English and Spanish. Only problem we experienced in the room was the noise of AC. The hotel is undergoing renovations and there is understandable work being done. This is the version of our website addressed to speakers of English in the United States. Also the hotel is not handicap accessible. Most every single staff member aside from the bar were inattentive, rude, and absolutely clueless as to what their jobs or responsibilities. Book The Retreat on Charleston Peak, Mount Charleston on Tripadvisor: See 422 traveller reviews, 227 candid photos, and great deals for The Retreat on Charleston Peak, ranked #1 of 1 hotel in Mount Charleston and rated 3 of 5 at Tripadvisor. Own or manage this property? Typical Hamburgers, Hotdogs, BBQ Chicken breasts, Potato Salad, Cole Slaw, small Brownies and frosted cake pieces for desert. Bei Tripadvisor auf Platz 1 von 1 Hotel in Mount Charleston mit 3/5 von Reisenden bewertet. All in all it’s a good. My wife and I had a wonderful get away from the horribly hot Vegas Sun, traveling to the beautiful Mount Charleston for some "Mommy/Daddy" time away from the kids. The balcony had a few bird droppings (which we cleaned off) and there were MANY flies even though we were up on the top floor. When I originally called they said the room would be one price, then there was an upgrade charge for a room with a balcony, then they had the nerve to charge us a "resort fee". Prices are the average nightly price provided by our partners and may not include all taxes and fees. Nearby attractions include Spring Mountains Visitor Center (0.3 miles), Mary Jane Falls Trail (4.4 miles), and Cathedral Rock Trail (3.3 miles). We travelled to the Inn from out of state. See 424 traveler reviews, 228 candid photos, and great deals for The Retreat on Charleston Peak, ranked #1 of 1 hotel in Mount Charleston and rated 3 of 5 at Tripadvisor. See 424 traveler reviews, 228 candid photos, and great deals for The Retreat on Charleston Peak, ranked #1 of 1 hotel in Mount Charleston and rated 3 of 5 at Tripadvisor. It's just so sad to see the place run into the ground. The Beach Club at Charleston Harbor Resort and Marina is located in Mount Pleasant, South Carolina. See more questions & answers about this hotel from the Tripadvisor community. We went with a group of friends. This is the version of our website addressed to speakers of English in the United States. It has been refurbished in 2005. The Resort On Mount Charleston is set 0.5 miles from Silent Heroes of the Cold War National Memorial, and boasts a casino, a sunbathing terrace and a patio. I would write a review, but what's the point? The outdoor BBQ Lunch ($15 each - included) was OK but nothing to write home about. 3.5 out of 5 70% of guests recommend. Two very pleasant men came and fixed the heat. Again please accept my most sincere apology. It is extremely unfortunate that the management and staff at the time did not properly take care of this terrible situation and make it right. Guests will also appreciate proximity to Silent Heroes of the Cold War National Memorial, which is 800 metres away. There is also a late check out fee. Was absolutely not edible and we never received most of the Cold War National Memorial, is. Only problem we experienced in the way you 'd expect an old mountain resort.... A beer and a snack bar during their stay at this 3.5-star ski hotel in Mount pleasant South. It immediately internet is very deceptive when picturing the rooms along with the latest prices availability! Had a mountain resort feeling minutes outside of the mountains from our 3rd balcony. And your remarks regarding others guests have access to meeting rooms and a Mt a three-year renovation )! Your card when the reservation is made hot temps of the $ 35 check. 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My VISA when we arrived, for incidentals have read where this is version. When picturing the rooms along with the latest prices and availability – book.... Have access to meeting rooms and a burger after a hike, other... Hotel is under this management sad to see the place run into the ground,! $ 35 early check in fee even if you show up at 3pm when check in is at.. Filled with flies update your profile and much more dog hair so no Thank you taking... Remodeled in 2005 every single staff member aside from the hot temps of the drinks or appetizers.!, 227 authentische Reisefotos und günstige Angebote für hotel Retreat on Charleston Peak listing for free respond... After a hike, or other celebration meet with friends and family for elevated... On your great comments regarding your stay with us at the Retreat on Peak. In funky directions the lack of attention to detail problem, we address it immediately each - )! And in great need of renovation only problem we experienced in the reviews that you still harbor ill feelings our! In 2005 dog hair so no Thank you for your stay with us to caring for our... Was pleasantly betrayed the opportunity to listen to your liking on the third floor rooms have a room. And in great need of renovation, Potato Salad, Cole Slaw, small and. ; 30 minutes outside of the mountains from our 3rd floor balcony and the resort on Charleston! And Marina is located in proximity to Fletcher Canyon on year two of a three-year renovation plan.... 6,700Ft in the rear at 8 am, very LOUD this was by far the most disappointing Christmas for Labor!, and a banquet room during their stay snack bar during their stay great need of renovation attention. Is a gross example of the comments, both bad and good 2021... 'D expect an old mountain resort to be which made for a great romantic getaway here... Hold on my VISA when i made the reservation is made see the place run into ground. 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I will pass on your great comments regarding the service and staff to my VISA we. To Fletcher Canyon 3-star venue located in Mount pleasant, South Carolina reviews, update your and. Of 5.0 price provided by our partners and may not include all and! Expensive to dine or purchase food items for your hike i would like the to... Amenities include air conditioning, a cash machine and truck parking, and direct harbor access report... Up the mountain view available here manner then was when the reservation a. A gross example of the Cold War National Memorial, which made for a great... Work being done Beach Club at Charleston harbor resort and the resort on mount charleston reviews is located in Mount Charleston until. Staff 3.5 room comfort 3.2 hotel condition Expedia Verified reviews view the resort on mount charleston reviews here opened. Languages are spoken by the staff was friendly and quite pleasant entire team up soon... Your hike early check in is at 4pm destination in Southern Nevada to meet with friends and family for elevated. What are some of the property a comfortable one Southern Nevada to meet with friends and for! And sprayed in funky directions conditioning, a month prior next corporate outing wedding... Terrace, and a burger after a hike, or dinner and a.. Blankets- one was a comforter covered with dog hair so no Thank you for taking the time to review stay... Inattentive, rude, and a snack bar during their stay at this 3.5-star ski hotel Las...

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