Please see below to see the maximum trip lengths for our travel insurance policies: Silver, Gold and Black single trips 365 days per trip, Bronze and Silver annual multi-trips 45 days per trip (31 days if aged 66 or over), Gold, Platinum and Black annual multi-trips 90 days per trip (31 days if aged 66 or over), Bronze, Silver, Gold and Black Backpackers (max age up to and including 65) 18 months. In accordance with the Foreign, Commonwealth and Development Office (FCDO) travel advice online at www.gov.uk/knowbeforeyougo you should check what vaccinations you need at least six weeks before you go. You will need the crime reference details they provide for the LS01 (which is the Lost or Stolen Passport Notification) form. As long as you are 65 or under when you buy the policy, you can still be covered for the full trip duration for the life of the policy. Our policies provide up to £250 for emergency dental treatment to enable you to immediately relieve pain. Not calling back when promised. Someone with osteoporosis who then suffers with a broken or fractured bone. It is highly recommended that receipts are kept and provided as proof in the event of a claim. Thus, it is not uncommon for a provision to be included in the policy that allows the insurance company to cancel a policy … For example: InsureandGo travel insurance policies are broken down into the following geographical areas: If you are unsure which area your trip falls into, please contact our customer services team. Not replying to contacts for months. InsureandGo offers unlimited cancellation cover under our gold policy, and up to $15,000 in cancellation under our silver policy. You may travel with a printed copy of your emailed documents. We can cover you to travel to multiple destinations as part of one trip. To cancel by email, send your request to cancellations@insureandgo.com. If at the time you purchase your travel insurance, you know that you will be 33 to 40 weeks pregnant during your trip, you will be unable to claim cancellation for your trip. Any medical condition for which in the past 12 months, you or any person insured on the policy has been referred to or seen by a hospital doctor or surgeon other than an A&E Doctor, or needed in-patient treatment in hospital. Asking for documents they have already been given. All of our travel policies include free cover for over 50 sports and other leisure activities such as bungee jumping and jet skiing. Please contact us if you to wish to amend a traveller’s name. If you have an accident and injure yourself, you will still be covered for medical expenses, but you will not be able to claim under the separate Personal Accident or Personal Liability sections. Had a annual policy with Insure and Go and claiming has been an utter disgrace. Also, make sure you have entered the correct security code (CVC). If you are purchasing single trip or Backpacker travel insurance, you will need to start your policy on the day that you leave to go on your trip. For health insurance policies, the term … Cover for cancellation on these policies starts from the date of purchase. For example, if you chose to start your annual multi-trip on the 1st December, you will not be covered if you need to cancel your holiday on any date before the 1st December. Please be aware that we will not cover any claim arising from you not getting the necessary vaccinations. To be clear, we only provide cover under sections A – Cancelling and cutting short your holiday, B – Medical and other expenses and C – Hospital benefit of this policy, for claims that come from complications of pregnancy and childbirth. When travelling to a country in the European Union (EU) you should receive inpatient treatment in a public hospital. It was very easy to claim and upload all our expenses, customer services were always quick to respond to emails and we were paid within about 6 weeks of submitting our claim. To read more about our golf cover, please read the policy wording booklet that corresponds to the policy you have/are interested in purchasing or to add cover to an existing policy, please contact us. We can only change the name of a traveller, if their new name is reflected on their passport and we are unable to replace travellers with another person. For more information see our policy wording booklets or contact us. No updating the customer. Provided you have an InsureandGo travel insurance policy with cover for medical expenses included, you will not need to purchase additional cover. If you are over the age of 90, please call us on 0330 400 1383 for a quotation. The countries of Egypt, the Canary Islands, Morocco and Tunisia can be covered with our European travel insurance policies. Someone with breathing difficulties who then suffers a chest infection of any kind; Someone with high blood pressure or diabetes who then has a heart attack, stroke or mini-stroke; Someone who has or has had cancer who suffers with a secondary cancer; or. Insure & Go Insurance Services Ltd Maitland House Warrior Square Southend-on-Sea SS1 2JY. Alternatively, find the answer you’re looking for by choosing one of the categories below: If your travel company goes into administration, please contact The Civil Aviation Authority, who should be able to help you under their ATOL scheme. Notify your insurer of your intentions to cancel your policy once your new insurance provider has your new policy ready. To cancel by e-mail, send your request to [email protected]e. To cancel by post, send a letter to: Customer Service Department. If you have lost your policy documents, you can retrieve them online. The policyholder is allowed to cancel the policy during this period and get a refund Types of policies Free-look period is available only for life insurance policies. Under the Personal Accident section of your insurance, we will pay you or your executors or administrators up to the maximum limit as defined by your policy, if you are involved in an accident during your trip which causes you an injury, and this accident is the only thing that results in you becoming disabled within 12 months of the date of the accident. Alternatively, you can download a claims form from Travel Claims Services – the claims handling company that we have chosen to deal with claims for us – to fill in and return by email, along with any documentation, to enquiries@travelclaimsservices.com. When you submit your personal and payment details to InsureandGo online, they are encrypted to ensure that no-one else can read them. We will be able to amend the details on your policy at no extra charge and also resend the amended documents to you by post or by email. You should also report the loss or theft to the UK Foreign, Commonwealth and Development Office (FCDO) embassy, consulate or high commission of the country you are in. Jet2 said claim on your insurance from INSURE AND GO. In the event that you make a claim for any medical costs, our claims team will ask you for confirmation from your doctor that you were fit to travel. If you would like your documents resent through the post, you have lost your quote number, or if you have any other problems accessing your documents online, please contact us. Yes, you can extend the cover on your travel insurance policy whilst you’re away. 2020 Insure & Go Insurance Services Limited. To check the policy exclusions, take a look at the policy wording booklet that is relevant to the policy that you have/are interested in purchasing. InsureandGo (officially known as Insure & Go Insurance Services Limited) is a British travel insurance company which is owned by MAPFRE ASISTENCIA.. As well as the United Kingdom, InsureandGo also has operations in the Republic of Ireland and Australia.. An insurance policy which includes cancellation cover will mean you are reimbursed for the cost of flights, accommodation, visas and paid for excursions or activities, in the event that you need to cancel your travel plans due … You can cancel your policy^ with us and obtain a full refund if you cancel within the 14 day cooling off period provided you have not departed for your journey nor have you made any claims on this policy^. If you need to amend the address or contact details on your travel insurance policy, please contact our customer services team here. Please note that for these activities an increased medical excess of £250 applies and that cover under the Personal accident and Personal liability sections does not apply. Gestational diabetes (diabetes arising as a result of pregnancy), Gestational hypertension (high blood pressure arising as a result of pregnancy), Pre-eclampsia (where you develop high blood pressure, carry abnormal fluid and have protein in your urine during the second half of pregnancy), Ectopic pregnancy (a pregnancy that develops outside of the uterus), Molar pregnancy or hydatidiform mole (a pregnancy in which a tumour develops from the placental tissue), Post-partum haemorrhage (excessive bleeding following childbirth), Retained placenta membrane (part or all of the placenta is left behind in the uterus after delivery), Placental abruption (part or all of the placenta separates from the wall of the uterus), Hyperemesis gravidarum (excessive vomiting as a result of pregnancy), Placenta praevia (when the placenta is in the lower part of the uterus and covers part or all of the cervix). Scuba diving is covered free on all our travel insurance policies for up to 14 days, provided you are qualified and that you will be diving no deeper than 30 metres. Policies can be extended only once and only up to the maximum trip duration (see table below) and you will need to pay an additional premium for the extended cover. Please note: If you have a single trip policy that ends within 31 days of the date you purchased your policy, the cooling-off period does not apply and we will not be able to offer you a refund. Yes, everyone on an annual multi-trip policy is entitled to travel independently, but children under 18 who travel alone must be dropped off and picked up by a responsible adult aged 18 or over. I posted a review yesterday to say that Insure and Go (I&G) continue to ignore my claim more than 35 weeks after it was made. Your permanent total disability caused by an accident during your trip that: The permanent loss of use of one or more of your limbs, at or above the wrist or ankle. This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. Yes, you are covered for up to 3 bungee jumps free on all of our travel insurance policies. If you are looking for cover for the whole season, you can be covered with our Backpackers or single trip policies. © 2019 Mapfre Insurance Services Australia Pty Ltd. All of our travel insurance policies include cover for cancellation of your trip, but there may be some exclusions. and enter your quote number, name and DOB to access your documents. You must make sure that you read the terms and conditions of your travel insurance policy carefully so you know what you are covered for. Ensure you have selected the correct card type and entered your full card number. As long as your phone is under 36 months in terms of age, with Insurance2go, your cover will begin as soon as you have purchased your policy. The Government plans to introduce a new UK Global Health Insurance Card (GHIC) and we await further information on when this will be implemented. You can pay for your travel insurance using a credit or debit card, or by cheque. We can help you by offering you a range of different travel insurance choices to help you decide what might be appropriate for you. Insure and Go have been less than helpful, putting extra requirements and barriers in our way, they did advise us we have 6 years to claim (I now know why)! | 21,504 people have already reviewed [DISPLAY NAME]. This includes extra cover for your golf equipment, cover for hiring golf equipment if yours is delayed, lost or damaged and also cover for green fees. To do so, you can use our quick and easy online medical screening system. Cancellation by the Insurance Company: Generally, the insurance company has no right to cancel an insurance policy unless the policy itself explicitly reserves and ensures their right to do so. While they were handy, they weren’t really necessary; all your policy information is emailed to you, so you can have a copy of it wherever you go. Please note that we would need confirmation of the name change (for example, a marriage or Deed Poll certificate). We can also send you your policy details in a text message to your mobile phone. Inspiring Vacations would not refund our money and only give credits for future travel.Insure and Go with our gold policy would not give us any money back as they said we cancelled the trip ,which is not true.We sent all the relevant documents to insure and go and no luck.After a couple of months and no response we … InsureandGo offer a range of policy types, so we’re sure to have one that fits your holiday plans. You need to ensure that the policy covers you for all the regions that you plan to travel to and certain terms and conditions will apply. We are unable to provide cover for events that arise that were known about at the time you booked your holiday or purchased your travel insurance. You can confirm this by looking for the padlock icon which appears either next to the address bar or in the status bar on the payment page. You can check this online at www.gov.uk/knowbeforeyougo. Winter sports cover is available on all of these policies. If you are aged 66 or over when you purchase the insurance, we can cover you for up to 31 days per trip (on a single trip and annual multi-trip policy). Unfortunately, if you do not fit this criteria, we would usually not be able to provide you with cover. You can cancel your policy^ with us and obtain a full refund if you cancel within the 14 day cooling off period provided you have not departed for your journey nor have you made any claims on this policy^. If you have lost your policy documents, you can retrieve them online. The law allows 15 days as free-look period from the date of receipt of the policy document to the policyholder. We will not cover any claim directly or indirectly linked to any declared and excluded pre-existing medical conditions where we cannot offer cover for the condition(s). Please note: You will not be covered for holiday cancellation until your policy start date.Choose today’s date if you want cover as soon as possible. As you are entitled to a 14 day cooling-off period, we will be able to cancel your existing policy, issue you with a full refund and offer you a policy that is more suitable. We do not have a maximum age limit. Check the expiry and/or valid from date has been entered correctly. It does not matter if you have a birthday after you buy the policy; we just need your ages at the time your purchase the policy. To cancel your travel insurance and claim your refund, you will need to contact us in writing or by email. You will need the crime reference details they provide for the LS01 (which is the Lost or Stolen Passport Notification) form. MAPFRE ASISTENCIA Compania Internacional de Seguros y Reaseguros S.A., trading as MAPFRE ASSISTANCE Agency Ireland, is authorised by the Direccion General de Seguros y Fondos de Pensiones del Ministerio de Economia y Hacienda, Spain, and is regulated by the Central Bank of Ireland for conduct of business rules. Check the list of activities here, for which, if you require cover you would need to pay an additional premium via either adding our online Hazardous activities option at the time of purchasing your policy (this provides you with up to 15 days cover for any of the listed activities throughout the term of your policy) or by contacting us.0330 400 1383. They are only likely to do this if they believe: 1. something has happened to make it much more likely you will make a claim, or 2. you have not kept to the terms of the policy. If you’re only going away once this year, a single trip policy might be right for you. If you have changed your device you may be able to update your cover if your new device meets the eligibility criteria of the policy. Additionally, to check to see if you need to take any extra health precautions visit www.nhs.uk/travelhealth. We will write to you 21 days before your annual multi-trip policy expires to remind you that your policy is coming up for renewal. You can contact them on: If you are abroad and trying to get home Just contact us and we can extend your cover until you return to the UK. !. A pre-existing medical condition is any medical condition which falls into any of the following categories which any person insured on this policy has, or has had for which they have received treatment (including surgery, tests or investigations by a doctor or a consultant/specialist and prescribed drugs or medication) in the last 2 years: For your information, examples of conditions that can directly or indirectly be linked to any pre-existing medical condition include, but are not limited to: You must inform InsureandGo of any pre-existing medical conditions you have before purchasing insurance. If you are yet to travel and would like cover for an alternative holiday Just contact us within 30 days of the travel company going into administration, and we will do our best to move your insurance to cover your new travel dates. If you will be taking part in white or black water rafting (grades 5 to 6), you will need to pay an additional premium via either adding our online Hazardous activities option at the time of purchasing your policy (this provides you with up to 15 days cover for this activity throughout the term of your policy) or by contacting us to add this cover to your travel insurance policy. For full details of the benefits, terms and conditions and exclusions that may apply, please refer to the relevant Combined Product Disclosure Statement and Policy Wording and Financial Services Guide (PDS) and consider the PDS in light of your personal circumstances, prior to making any decision to acquire the product. You could also purchase a separate single trip policy but upgrading your annual multi-trip policy to include worldwide cover might work out cheaper. Insure&Go Ireland Ltd. Ireland Assist House. 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