Thanks for reading. If the WD My Passport for Mac drive is still not showing up in Finder or on the desktop, you can see whether it is showing up in Disk Utility or not. Press the Windows and R buttons together to open the Run dialog box. I am having WD My passport Ultra (1tb) and its not recognized in any USB 3.0 ports, after initial one time! WD MyPassport sucks big time, in my book. My Passport USB 3.0 Cable White | Western Digital Store Free standard shipping on all eligible orders over $25. Click on the Start button to fix the detected issues. When the troubleshooter detects the problems, select the Apply this fix option to fix the detected issues automatically.  Iâm having the same erratic behavior.  I never know when my passport is going to be recognized by Win 7. You surely are aware of all the features which WD my passport Ultra attains.  I just got this for x-mas and just started using it, but Iâm concerned that my music isnât safe if the product is so sensitive. The major issue occurring on the WD My Passport drive is the drive detection issue. WD has redesigned its entire portable storage portfolio, but while the My Passport SSD might look plainer than before, the latest model is much faster and easier to carry around. Free next day delivery on all orders. You can get a free replacement from WD, and they are sold inexpensively on line from vendors such as Cyberguys. Hardware & Devices: Yet another Western Digital My Passport driver problem The major issue occurring on the WD My Passport drive is the drive detection issue. I misplaced my cable and have a lot of important data on the drive. Now I have to shell out $$ for another drive just to get the cable. As soon as I transfer the data, both drives are going in the trash. This is one crappy drive and a shabby piece of marketing. The one I had I had bought from Radio Shack … Iâm going to see if I can find a way to complain to WD and get a new oneâ¦. Change WD Drive Letter to Make WD Passport Drive Detectable. Â, Do WD admins read this? After the repairing process is complete, click Finish. 5. Western Digital also uses hardware encryption... - Western Digital My Passport I guess the policy of WD to be âinnovativeâ has been pushed a little too far by abandoning established (and proven!) Reasons Behind My Passport Not Showing Up Windows 10. Sorry WD you lost this fan of your products. Copy the first value and paste it in the address section of your browser. Obviously this is less than ideal when in the middle of transferring gigabytes of data. This section will show you different reasons behind why the given issue occurs. WD passport not recognized Guys I have the same problem, but I think its much worse in my case. Replace your data cable. I believe new cable has more âbiteâ that grabs onto the drive and keeps good connection between drive and cable. It is mini-USB. Sometimes, problems may occur on the WD My Passport drive if the, Right-click on the Start menu and select the. For me it was indeed just the cable, and the disk performs wonderfully now. Your destination for educational, warehouse and office supplies. just click the link below to contact the support. I have the same problem with my cable. Iâm done with this product. Itâs outrageous that WD uses a proprietary cable and doesnât even offer a replacement for sale on line. USB 3.0 Micro Cable, ITANDA 3.3ft USB 3.0 A to Micro B Cable Charger Compatible with Samsung Galaxy S5, Note 3, Note Pro 12.2, WD Western Digital My Passport and Elements Hard Drives Literally the most minor movement disconnects the drive, so sensitive that even something dropped at the other end of the house causes enough vibration to cause a disconnection. Change USB Cable. My Passport Essential SE 1TB, it disconnects too often. Let the market decide. I read a lot of complaints, but got no proper fix for the problem. When checking WD My Passport in Disk Utility, you could have two results: 1. I wonder if this case would help.  I need a better cable or a better product.Â. USB Cable for a WD Product. Product Components My Passport Wireless Pro ... All LEDs fast blinking Blue Device has a problem. Right-click on the Unknown device and select Properties. WD Passport hard drive data recovery after physical damage to connector.  Iâm not the only one going crazy. First, I didn’t have any instructions, so I copied every folder I wanted to ‘back-up’, I copied them to the “My Passport”. Now, choose a drive letter from the drop-down list and click OK. Click Change to modify another drive letter, if needed. If your WD My Passport drive can be recognized after plugging it into another USB port, it indicates that your USB port is not working. UPDATE [26 Aug 2013]: WD is providing firmware updates for various drives exhibiting the connect/disconnect problem (thanks Boostland for pointing this out). My Passport; My Cloud Home; My Cloud; My Book; Internal Drives / SSDs; WD Elements / WD easystore; Embedded & Removable Flash; WD ReadyView; Legacy & Other Products; Downloads WD Software; Product Firmware; Product Downloads; Warranty & Returns Warranty Services; Warranty Policy; Data Recovery; Shipping Addresses It's not the first I've heard of this either. Shop Staples Canada for a wide selection of office supplies, laptops, printers, computer desks & more. The drive itself is good, so donât trash it because the cable connection is loose! Has anybody adress WD directly on this issue? You need to go to the Western Digital site (westerndigital.com) and, under Support, go to Phone & E-mail Support. Submit an e-mail there with your cable request. I am having the same problem! :angry: I am on hold⦠ Now he is telling me that its the cable and he will be sending me one. It just works, I have 3 Passports all of them with the faulty USB and I received 3 new replacement cables. I had a brand new MAC and the “My Passport” worked seemlessly with MAC’s “Time Machine”. As explained, you cannot access an external hard drive for many reasons, for most of the time, the consequence results from either a hard drive connection problem or hard drive self corruption. Try connecting the USB cable to another port on the computer. You can selectively follow below 4 methods to get problems fixed and repair the WD My Passport drive to show up and work again. Although I was usually very staisfied with WD my personal consequences in this matter are to not buy any more WD products until the issue is resolved or there is an option to decide between products with regular Mini USB and WD-USB plug & cable. Now I have to shell out $$ for another drive just to get the cable.  More to followâ¦. Expand the drivers to locate the WD device. Select the Details tab and set the Property as Hardware Ids. I contacted WD support and they are going to ship a replacement cable. So if that works, and now that I have removed the obnoxious virtual CD of software that lives in the firmware, this may turn out to be a useful drive after all. How to Repair Not Accessible WD My Passport External Hard Drive. You can view the device listed as Unknown device. I bought this cable because after reading the reviews about the WD My Passport 1TB Portable External Hard Drive Storage USB 3.0 Black, I learned that there was a common defect with the stock USB 3.0 cable included with the drive.I am pleased to say that this cable is very sturdy and well worth the cost if you have this or any other USB 3.0 hard drive. Because of its sensitivity I still carry the older one and this one sits plugged in to my iMac largely unused. If your WD My Passport for Mac drive for Mac is not mounting but grayed out in Disk Utility, you can right-click and select the "Mount" button to force mount the hard drive. When I connected the Passport directly on a computer, the OS recognized it without problems. Your drive may not be recognized or detected when connected to a Windows computer. I fiddled a bit more and managed to mount but the connection was lost as soon as I released the cable from my hands. When the Disk Management window appears, right-click on the WD My Passport drive and click Change Drive Letter and Paths. The second quick fix to WD My Passport Ultra not detected issue is to change a different USB cable. Launch the software and right-click on the drive. if you have the solution, its much better~. I thought it was the hard drive itself, but it seems for what you all say that it is the cable. It died with the same symptoms after six months. If I try my HDD in any USB 2.0 ports its recognized instantly. Part 2: How to fix WD my passport Ultra not detected. First value and paste it in the package... About your WD My Passport drive the... Top rated office supplies & save big with Staples Canada Assign the following drive letter, if.! Some other company a day ago I bought the new one is nice and snug company., warehouse and office supplies seems for what you all say that same... New Passport external HD and I have 3 Passports all of them with the next step when! Series of portable external hard drives too far by abandoning established ( and!... May not be recognized or detected when connected to a PC or Macintosh computer connecting too Pro all. On momentarily but then went off again Passport and your computer seems for what you all say that is! Then went off again, in My book its recognized instantly the My Passport drive is the drive issue... Physical damage to connector and symbols indicated in the package I fiddled a bit more managed! And cable 2020 ) deals another port on the Start button to fix the detected issues.... Problems started Utility, but same problem the correct driver and Install it on computer. 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